To ensure the safety and security of your account, AWA Alliance Bank will require Members to have SMS One Time Password functionality activated in order to use internet banking. Additionally Members are required to update their internet banking passwords to a minimum of 8 characters including a combination of upper and lower case letters, numbers and symbols. To find out more click here.

Contacting AWA is easy

1300 056 953

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Write to us at PO Box 2138 Geelong VIC 3220

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Lost, Stolen or Misused Cards

To report the loss, theft or unauthorised use of your Visa Debit or Credit card call us on:

  • 1300 056 953 - During business hours 8.00am to 4.30pm Monday to Friday
  • 1800 648 027 - Hotline - Toll free 24/7
  • +61 2 8299 9101 - From overseas or visit the Visa International website at to obtain a toll free number for the country you are travelling in.

Make a Complaint 

We love to hear from you whether it’s a compliment, suggestion or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.

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AWA Alliance Bank